Terms & Conditions

Book a Lane

Please make sure that you read the booking terms and conditions set out below before proceeding. You will be asked to accept these conditions and that you have read and understood them before you can proceed with your booking.

The following terms of use (these ""Terms"") establish the terms and conditions that apply to all users (""Users"" or ""you"") of this web site (the ""Web Site""). Please read them carefully before using the Web Site. By accessing or using the Web Site, you accept and agree to be legally bound by these Terms and acknowledge that Hollywood Bowl Group Plc (Incorpation number: 10229630, registered office: Focus 31 North Wing, Cleveland Road, Hemel Hempstead, Herts HP2 7BW), as the owner and operator of this Website, has the right to amend or vary these Terms and any of the contents of this Website from time to time in its sole discretion. Amendments or variations will take effect when they are posted on this Web Site and, as a result, you should check the current version of these Terms each time you access or use the Web Site. These Terms, as amended or varied from time to time, apply to all your visits to the Web Site both now and in the future.

INDEMNITY OBLIGATION

AS A USER OF THIS WEB SITE UNDER THESE TERMS, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE ORIGINAL BOWLING COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, SUPPLIERS, AND ANY OF ITS THIRD PARTY INFORMATION PROVIDERS FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE LEGAL FEES, HOWEVER ARISING RESULTING FROM ANY VIOLATION OR BREACH BY YOU OF THESE TERMS.

General Disclaimer
Although Hollywood Bowl Group Plc has attempted to provide accurate information on the Web Site, Hollywood Bowl Group Plc assumes no responsibility for the accuracy or completeness of such information. Your acceptance of these Terms acts as a general release of Hollywood Bowl Group Plc and its affiliates, parent companies and subsidiaries (and all of its and their officers, directors, agents and employees) from any liability for any claims, losses or damages arising out of or in any way connected to your use of the Web Site. To the fullest extent permitted by law, Hollywood Bowl Group Plc shall not be liable to any person or entity for any direct, indirect, special, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of or related to:

(a) any access to or use of or inability to access or use this Web Site, any other hyperlinked web site or any other information or product included or described within this Web Site; or

(b) any person or entity's reliance on the information presented,

in each case whether arising in tort (including negligence), contract, statute or otherwise even if you have advised Hollywood Bowl Group Plc of the possibility of such damages.

All information and content provided on this Web Site is provided without representation or warranty of any kind, either expressed or implied. Without limitation to the foregoing, Hollywood Bowl Group Plc does not represent or warrant that the Web Site or any of its contents are accurate, current, complete, free from technical or typographical errors, free from changes or harmful components introduced by third parties or free from periodic interruption or errors of any other type. Hollywood Bowl Group Plc may revise the information or change the products or services mentioned on the Web Site at any time without notice. Any mention of non-AMF Bowling products or services is for information purposes only and constitutes neither an endorsement nor a recommendation of them. Neither Hollywood Bowl Group Plc nor its subsidiaries, parent companies, affiliates or suppliers makes any representation or gives any warranty, condition or undertaking, expressed or implied, including (without limitation) as to the satisfactory quality, fitness for a particular purpose, suitability or non-infringement of any third party right or freedom from viruses, whether or not arising from a course of dealing, usage or trade practice.

Notwithstanding any other provision in these Terms, nothing within these Terms limits or restricts any person's liability for death or personal injury resulting from its negligence or that of its employees or agents.

These Terms and your access to and use of this Web Site is governed by English law. This Web Site is not intended to be used or accessed from outside the United Kingdom, and Hollywood Bowl Group Plc makes no representation or warranty that the content or materials on this Web Site are appropriate or available for such use or access. If you choose to use or access this Web Site from other jurisdictions, you do so at your own initiative and risk and are responsible for compliance with all relevant local laws. The Original Bowling Company is not responsible for any violations of law as a result of your actions. Access to or use of this Web Site from jurisdictions where such access or use is illegal is prohibited. Any claims related to this Web Site and/or its content and materials or your access to or use of them shall be governed by English law and you agree that the English courts shall have exclusive jurisdiction to resolve any disputes arising out of or in connection with any use of or access to the Web Site.

Trade Marks and other such rights
The trade marks and logos (""Marks"") displayed on this Web Site are the property of Hollywood Bowl Group Plc or other third parties. Users are not permitted to use these Marks without the prior written consent of Hollywood Bowl Group Plc or the relevant third party proprietor of the Marks and you acknowledge that any such use may constitute an infringement of the relevant proprietor's rights.

You acknowledge that all intellectual property rights in all materials in the Web Site remain the property of Hollywood Bowl Group Plc or the relevant third party proprietor, licensor or other content owner. Except as expressly permitted herein, no portion of the information on this Web Site may be reproduced in any form, or by any means, without prior written permission from The Original Bowling Company.

Links to Third Party Web Sites
This Web Site contains links to third party web sites. Access to any other web site linked to this Web Site is at your own risk and The Original Bowling Company is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites or the security of any link or communication with those sites. Hollywood Bowl Group Plc reserves the right to terminate a link to a third party site at any time. The fact that Hollywood Bowl Group Plc provides a link to a third party web site does not mean that Hollywood Bowl Group Plc endorses, authorises or sponsors that web site nor does it mean that Hollywood Bowl Group Plc is affiliated with the third party web site's owners or sponsors. Hollywood Bowl Group Plc provides these links merely as a convenience for those using the Web Site.

Online Bookings
Except as set out below, there are no rights of refund or exchange and you acknowledge that the cancellation rights contained in the Consumer Protection (contracts regulations 2014) do not apply to the services we offer.

When you make a booking by way of the ordering process set out on this Website and in accordance with these Terms, the identity of the company with which you are entering into agreement is Hollywood Bowl Group Plc (Incorpation number:10229630, registered office: Focus 31 North Wing, Cleveland Road, Hemel Hempstead, Herts HP2 7BW)

The Prices of the games of bowling are those displayed on the Website from time to time, during the ordering process, except in cases of obvious error. All prices and fees are in pounds sterling and include any applicable Value Added Tax.

Payment will be charged to your card at the time of processing your credit/debit card transaction. You cannot use any promotional vouchers or discount cards in conjunction with a booking via this Website except where specifically stated.

Games of bowling are sold by Hollywood Bowl Group Plc at standard prices for the relevant times, and the amount payable for them will be debited immediately. By requesting games of bowling through the Web Site, you are placing a booking request for them on these Terms.

If Hollywood Bowl Group Plc accepts your booking, we will display a confirmation page on your screen at the end of the ordering process, and at this point there will be a contract between you and the Company. Such a contract will be governed by English Law and will be subject to the non-exclusive jurisdiction of the English Courts. We will also send to you a secondary e-mail confirmation of your completed order, for your information. We do not file details of your order for you to access on this Website, so we recommend that you print out a copy of the confirmation page and/or confirmation e-mail for your records.

When you make a booking via this Website, all transaction details that you provide to Hollywood Bowl Group Plc (including your name and credit card details) will be held and used in accordance with our Privacy and Cookie Policy and will be encrypted using SSL (secure sockets layer) technology. Hollywood Bowl Group Plc will take reasonable steps to safeguard transaction details, but you acknowledge and agree that the use of Internet booking can never be completely secure. Whilst Hollywood Bowl Group Plc will take reasonable steps to safeguard the security of such credit or debit card information you impart through encryption methods, Hollywood Bowl Group Plc shall not be liable for any loss or damage you may suffer as a result of the loss of confidential or personal information provided to Hollywood Bowl Group Plc via this Website.

To make any payment by credit/debit card, you must provide: the cardholder's name and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and issue number. For security reasons, the cardholder must be present at the relevant bowling centre at the start of the booking, and you will need to take the same card as you have used to make your booking. Transactions will appear on your bank or card statement as a payment to Hollywood Bowl Group Plc.

It is your responsibility to check your booking details as we are under no obligation to rectify mistakes after a contract has been formed. Please also note that we are not under an obligation to provide the services(s) to you at the incorrect (lower) price, even after the confirmation page has been displayed and the confirmation email has been sent to you, if such a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

Unless otherwise expressly stated on this Website, bookings cannot be amended or refunded.

Our online prices will always be equal to or better than the prices available via our customer contact centre or for walk-in bookings at the centres for the follwing brands Hollywood Bowl, Amf Bowling and Bowlplex. If you find a cheaper price at the time of booking than those offered online we will refund the difference. A junior is classed as anyone under 16 years old.

Calls to telephone numbers starting 0844 do incur a charge and call costs vary.

Disabled access statement
It is the policy of the company to consider the access needs of persons with disabilities to the services and facilities of the company, to make reasonable adjustments to facilitate such needs and to provide appropriate training and information to relevant employees to ensure that these stated aims are met.

The company aims to:

  • Be an outstanding provider of Tenpin Bowling and leisure services to all our customers, offering excellent facilities, customer service and value to each and every visitor to our bowling centres.
  • Recognise the diverse requirements of people with disabilities, aiming always to understand and meet individual needs and provide help and guidance whenever it is required.
  • Recognise the commercial contribution made to our business by customers with disabilities. Many such customers enjoy our facilities and desire access to them and it is therefore in the company's commercial interest to ensure access is available wherever possible.
  • Provide a company web-site, www.amfbowling.co.uk, www.hollywoodbowl.co.uk and www.bowlplex.co.uk, which contain details of all our bowling centres and services and is fully accessible for blind users via a standard ‘reader' programme.
  • Provide relevant employees with appropriate training to ensure the company meets the needs of individuals with disabilities, so that customers with disabilities are treated no less favourably than other customers for a reason related to their disability.
  • Recognise the requirements of the Disability Discrimination Act 1995, and the company shall ensure that reasonable adjustments are made to our bowling centres to ensure the removal of physical barriers to access to our services and facilities for all of our customers

Privacy
You acknowledge that Hollywood Bowl Group Plc is entitled to handle any personal information you might supply to us when you use the Web Site in accordance with our Privacy Policy, which forms part of these Terms and to which you agree.

Non-compliance with these Terms
We reserve the right to investigate any suspected non-compliance with these Terms. If we believe that a violation of these Terms (or any of the rights identified in these Terms) has occurred, we may suspend or bar your access to this Website or take such other corrective action as we deem appropriate.

Miscellaneous
We accept no responsibility for any personal property that is brought to a bowling centre.

Price and availability information is subject to change by centre, day, time and season, or at the discretion of the centre, without notice.

We reserve the right to refuse admission to any AMF Bowling, Bowlplex and hollywood bowl centre should you breach any of Hollywood Bowl Group Plc's general admission terms or these Terms and we may on occasions have to conduct security searches to ensure your safety.

Hollywood Bowl Group Plc's failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.

Hollywood Bowl Group Plc may assign, transfer or declare a trust over the benefit of its rights and obligations under these Terms to any party at any time without notice to you. You may not assign, transfer or declare a trust over your rights or obligations under these Terms without The Original Bowling Company's prior written consent, which may be withheld in its absolute discretion.

Hollywood Bowl Group Plc will not be in breach of these Terms or otherwise liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond its reasonable control.

If any part of these Terms is unenforceable, invalid or illegal (including any provision in which Hollywood Bowl Group Plc excludes its liability to you), the enforceability, validity or legality of any other part of these Terms will not be affected or impaired in any way.

These Terms embody and set forth the entire agreement and understanding between us and supersede all prior oral representations (including negligent representations) or written agreements, understandings or arrangements with respect to the subject matter hereof. Neither of us shall be entitled to rely on any agreement, understanding or arrangement which is not expressly set forth in these Terms. The provisions of this clause shall not exclude any liability or any right which either of us may have in respect of any statements made fraudulently prior to your acceptance of these Terms or any fraudulent concealment by the other.

Any notice to be given by either of us to the other may be sent by email, fax or recorded delivery to the address of the other. In the case of Hollywood Bowl Group Plc, this address shall be Hollywood Bowl Group Plc, Focus 31 North Wing, Cleveland Road, Hemel Hempstead, Herts HP2 7BW, as amended herein from time to time. In your case, such an address shall be that provided at the time of registration or such other address as you may from time to time have communicated to Hollywood Bowl Group in writing or by email to information@hollywoodbowl.co.uk. If sent by email, a notice shall be deemed to be received on the day it was sent or, if sent by fax, shall be deemed to be served on receipt of an error free transmission report or, if sent by recorded delivery, shall be deemed to be served two days following the date of posting.

Save as expressly provided in the first paragraph of these Terms, no provision of any of these Terms may be amended, varied or waived by Hollywood Bowl Group Plc except in writing signed by an authorised representative of Hollywood Bowl Group Plc.

Some of the provisions of these Terms are for the benefit of Hollywood Bowl Group Plc and its officers, directors, employees, agents, subsidiaries, affiliates, suppliers and third party information providers. Each of these persons or entities shall have the right to assert and enforce those provisions directly against you on its own behalf if you violate any of these Terms. Save for the foregoing, the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and no rights or benefits expressly or impliedly conferred by them shall be enforceable under that Act against the parties by any other person.

We reserve the right to remove the ‘wear your own shoes’ policy. We’ll generally only do so when there’s poor weather conditions and we want to protect your safety, and our lanes.

When making a booking you are reserving a lane or lanes for the start time as indicated on your booking confirmation. If you are unable to attend or you arrive late TOBC is under no obligation to either hold the lane(s) or offer an alternative time slot and operates a strict no refunds policy.

Privacy Policy
Hollywood Bowl Group Plc is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. All defined terms contained within this privacy policy are defined in our Terms.

We use the information we collect about you to help efficiently administer our business and the services we provide to you in accordance with the Data Protection Act 1998. We take privacy seriously and endeavour to be as open as possible in terms of how your information is used.

General Bookings
If you wish to book games of bowling using our Web Site, we will need to know your name, e-mail address and credit card details. We gather this information to allow us, our agents and sub-contractors to process your booking and to send you an e-mail confirmation of each booking. Packages and offers are subject to availability and may vary by centre, day, time and season, or at the discretion of the centre.

Our online prices will always be equal to or better than the prices available via our customer contact centre or for walk-in bookings at the centres for the follwing brands Hollywood Bowl, Amf Bowling and Bowlplex. If you find a cheaper price at the time of booking than those offered online we will refund the difference.

Boxing Day Discount:

25% discount when you book one game, two games or three games products only. Doesn't include any packages, food, drink or other promotions currently valid. Valid for games bowled on 26th December 2017 Only. Must enter the discount code at the checkout. No refunds given if the discount code isn't entered or if you can't make the booking. 

New Year's Day Discount:

25% discount when you book one game, two games or three games products only. Doesn't include any packages, food, drink or other promotions currently valid. Valid for games bowled on 1st January 2018 Only. Must enter the discount code at the checkout. No refunds given if the discount code isn't entered or if you can't make the booking. 

Black Friday Offer: 

Receive 10% off Christmas & New Year's Eve party packages booked via the call centre or in centre on the 25th November 2017 only. Doesn't include any other packages or promotions currently valid. 

Bowling Offers

Listed below are our Core Value offers. By booking these offers online you adhered to our terms under the online booking section.

Kids, Eat, Drink & Bowl Offer: Valid weekdays before 7pm in school term and school summer holidays. Prices vary by centre

Family Deal: Valid 7 days a week. Includes 2 Adults or 2 Juniors or 1 adult and 3 juniors. Not valid in February half term or Christmas school holidays. Not to be confused with Family Fun Weekends. Prices vary be centre

1 Drink Just Add Friends: Valid Monday –Thursday, Friday before 5pm & after 9.30pm . Also Valid Sunday after 4pm.This Offer is not valid on Saturdays & 16th-31st December. Prices vary by centre. Prices are per person.

2 Drink Just Add Friends: Valid All Day Monday-Thursday. Friday Before 5pm & Sunday after 4pm. This Offer is not valid on Saturdays & anytime between 16th-31st December. Prices vary by centre. Prices are per person.

Adult and Child Concessions: Only valid Weekdays in school term and school summer holidays before 6pm. Prices vary by centre

Student: A valid NUS card will need to be presented in centre for this offer. Valid all day Monday –Thursday, Friday before 4pm during school term time and school summer holidays. During half time valid Monday – Friday 9am -4pm only. Prices and availability vary by centre

Standard Game Off peak pricing: Valid Weekdays before 6pm during school term & school summer holidays only. Prices vary be centre.

In centre Extra Game purchase: Not valid from 16th - 3rd January.  

Party Packages Offers

Listed below are our party package offers. These offers can only be booked via the contact centre on 0844 826 4282. By booking via the contact centre you adhered to our no refund policy at the time of booking. If you cannot attend your party we will be able you to move your booking to another time or date if available. Moving of your booking is valid for 12 months from original booking date and can be moved more than once. A minimum payment is required at time of booking, this varies by party package and by centre.

Team Event Package: Valid all year. Days, time, minimum party numbers & price vary by centre

Celebration All: Valid all year. Days, time, minimum party numbers & price vary by centre

Kids Birthday All: Valid all year. Days, time, minimum party numbers & price vary by centre

Teen Party All: Valid all year. Days, time, minimum party numbers & price vary by centre

Christmas Party Adult: Valid from November to January. Days, time, minimum party numbers & price vary by centre

Christmas Party Kids: Valid from November to January. Days, time, minimum party numbers & price vary by centre

Cool Schools: Valid weekdays only before 5pm during school term time & school summer holidays. Days, time, minimum numbers & price vary by centre

NYE package: Only valid on New Year’s Eve between 9pm – late. Time, minimum party numbers & prices vary by centre.

Gift Vouchers: Minimum order of £20.00 

Free Game Coupons

Free game coupons are valid on a per person basis and not as a family or group for one game. E.g 1 code is valid for 1 person for one game or 2 codes valid for 2 people for one game. 

Disclosure of customer information to third parties
Hollywood Bowl Group Plc may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third party vendors, but these statistics will include no personally identifying information.

If you have given us your consent to do so during the registration process, we may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If subsequently you do not wish us to disclose your information in this way, you may do this via the modify function on the Web Site.

However, Hollywood Bowl Group Plc may be required to disclose your personal information to third parties as a result of a court order or pursuant to a statutory or governmental order or decree or to comply with any search warrant or similar presented to Hollywood Bowl Group Plc by any law enforcement or government officer.

Win Free Bowling Company Southampton Competition:

One winner will win a year’s family bowling pass for either two adults and two under 16s, or one adult and three under 16s, to one family game per month for 12 months at the Southampton centre. The winner will be announced and contacted via email by 7th April 2017. The family bowling pass will be valid from 7th April 2017 to 31st March 2018. Subject to availability. Winners agree to participate in any reasonable publicity and agree to supply personal details including name, address and email. You will be signed up to our marketing database when you enter your details. This will not be passed on to third parties. The prize is non-transferable and there is no cash alternative. You must be 16 years & over to enter. You can only enter once.

Sale of business
In the event that our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business.

Your consent
By using our on-line booking service and submitting your information, you consent to the collection and use of that information by Hollywood Bowl Group Plc as set out in this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Continued use of the service will signify that you agree to any such changes.

Data Capture Discount Code

You will receive an email the first week in January with your discount code to use online. Your 50% off code is valid for bowling only games Monday - Friday between 9th - 31st January. Offer valid for customers not already registered

Stay safe at our centres...
Here at Hollywood Bowl we want you to have as much fun as possible while you are here with us, but your safety is always extremely important to us too, so just in case here are some handy hints!

Please ensure that all young children are supervised at all times, and ensure that they do not run around the centre as this could cause injury. Adults in the group should also make sure children are given the following guidance:

  • Do not place your hand inside the ball return at any time. Wait until the ball has returned fully onto the rack, if a ball does not return fully please ask a member of our team to assist you.
  • Whilst you are waiting to bowl, please do not touch the balls that are on the rack as your fingers could become trapped when the ball returns.
  • Do not step over the black line at the start of the lane surface, our lanes are coated with a special oil varnish to protect them and the surface is really slippery.
  • Never go near the bowling machine at the end of the lane, if your ball gets stuck please call a member of our team.
  • Should you notice any slippery surface or spill a drink yourself, please call over one of our team members who will be happy to help.
  • Pick up the balls carefully and hold with both hands. Children should use the lightweight balls, if a heavy ball falls onto your toes this hurts a lot!

Customer feedback
Hollywood Bowl Group Plc welcomes your questions and comments about privacy. Please send these by e-mail to information@hollywoodbowl.co.uk.

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